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on orders over $75

CUSTOMER CARE

888-475-0343 ext 3

TRACK YOUR ORDER
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Customer Service


Contact Us     CONTACT US

At Aquios, we’re focused on delivering exceptional service and always exceeding your expectations. Whether you have a question or a comment, we're always here. To reach us directly, call us at 888-475-0343 between the hours of 8:00 AM and 5:00 PM Central Standard Time. For general inquiries, please contact us at info@aquios.net. If you have a question about our products or are interested in purchasing them, contact us at sales@aquios.net. If you have technical questions, are a customer, or need any other type of assistance, please email us at support@aquios.net. Emails will be responded to within 24 hours.


Ordering     ORDERING

Aquios has worked diligently to ensure that ordering our water treatment systems and replacement filters on the web is easy, simple and secure. To order a product online, select "Add to Cart" listed on any product information page. To view or update the contents of your cart during your visit, select "View Cart" or "My Cart" from the web site navigation menu. The shopping cart page includes the option to continue shopping or proceed to checkout. After the items you want have been added to your cart, select "Checkout " from the shopping cart navigation menu.

You may create an account or purchase as a guest. All personal information is secure and will not be shared or sold to any third parties. During checkout, you will be asked to checkout as a quest or register. You will be asked to provide your billing address, shipping address and credit card information. Be sure to review your information prior to final checkout. Click "submit order" to receive confirmation of your order, including an order number and email summary. Do not click “submit order” more than once. It may take a minute to process depending upon internet congestion, but one click is all it takes. As a registered customer of Aquios, you may login to your account using your email address and password to view your order history, order status, wish list and personal profile.
Most orders are processed and shipped within 1 business day. You will be notified by email or telephone of any problems experienced in processing your order.


Payment     PAYMENT, PRICING & PROMOTIONS

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept Visa, Mastercard, Discover and American Express for online purchases. We use Square and Paypal to process all transactions. A PayPal account is NOT required to make a purchase and you may complete your purchase from Aquios without registering on PayPal. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Delivery costs are charged extra at the rate shown on our site when you place your order. These will depend on the delivery method chosen. Sales tax is charged on all orders shipped to residents of Texas.

 

Shipping     SHIPPING & DELIVERY

Most orders received by 2:00 PM Central Time are shipped the same day. Domestic Orders within the United States are shipped via UPS Ground, United States Postal Service (USPS) and FedEx.  Standard delivery time is 2-6 business days from the time your order is processed.  We provide free shipping on orders over $75.00.  Free shipping only applies to orders shipped within the continental United States and is only valid for retail customers.
We have partnered with Bongo International to service our international customers.
At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.


Returns     RETURNS & REPLACEMENTS

At AQUIOS, we strive to deliver outstanding products with outstanding service. All AQUIOS products provide a 20 year warranty on system housings. If for any reason you are dissatisfied with your purchase, you may return your product within sixty (60) days under our “No questions asked” guarantee. Products installed that do not qualify under a warranty replacement may incur a 15% restocking fee.  Free shipping does not apply to returns or replacements.  No refunds will be issued without a Return Material Authorization (RMA) and until the returned product has been received in our facility.  Installation charges are non-refundable.

If you receive a product that is defective or damaged, you must notifiy us within 48 hours of receipt.  You may contact customer care at 888-475-0343 ext 3 or email us at support@aquios.net. In order to expedite your return or warranty replacement, please include the model number, date of purchase and distributor name (if applicable). Once this information has been received and processed, we will issue a Return Material Authorization (RMA) code. This RMA code must be included in the return shipment documentation in order to receive a product replacement.


Viewing Orders     VIEWING ORDERS

You may view or check the status of your order at anytime by logging into My Account. Sign in with your email address and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped.

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking number, if available. You can also view this information by signing in to online My Orders. If you ordered multiple items, you may receive separate shipments emails and tracking numbers. Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide tracking information.


Security     PRIVACY & SECURITY

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address. We collect the domain name and e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address). The information we collect is used to improve the content of our Web page(s), and to allow visitors to purchase products from us. With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, writing to us at the above address. Upon request we provide site visitors with access to financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them . Consumers can access this information by writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers. Consumers can have this information corrected by sending us e-mail at the above address, writing to us at the above address. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, The Federal Trade Commission by phone at 202.FTC-HELP () or electronically at http://www.ftc.gov/ftc/complaint.htm



Trademarks     TRADEMARKS

Aquios is a trademark or a registered trademark of Aquios, LLC. in the United States and certain countries. All Aquios product names and logos are trademarks or registered trademarks of Aquios. In addition, all of the Content on the Site is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Aquios, LLC. No content, including but not limited to images, the Aquios logo, the Aquios name or descriptions may be used, copied, imitated, or used, in whole or in part, without the prior written permission of Aquios, LLC.


Disclaimer     DISCLAIMER

OUR WEBSITE CONTENT IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, AQUIOS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. AQUIOS SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. AQUIOS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS SITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE AQUIOS ONLINE STORE WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR. AQUIOS DOES NOT ENDORSE OR MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS SITE, OR ABOUT ANY THIRD PARTY SITES YOU MAY LINK THROUGH THE AQUIOS ONLINE STORE, WHICH LINKS ARE PROVIDED FOR CONVENIENCE ONLY. AQUIOS MAKES NO REPRESENTATION ABOUT THE SUITABILITY OF THE CONTENT OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE AND SHALL NOT HAVE ANY RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT. IN NO EVENT SHALL AQUIOS OR THEIR RESPECTIVE AFFILIATES OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENETERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH LIMITATION SHALL NOT BE APPLICABLE TO YOU. YOUR USE OF THE AQUIOS ONLINE STORE IS AT YOUR SOLE RISK AND IF YOU ARE DISSATISFIED WITH THE ONLINE STORE, ITS CONTENT OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE AQUIOS ONLINE STORE.
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